Frequently asked questions
Answers to the questions we are asked most often.
How do I book a ride?
Three ways: the online booking form (2 minutes), a WhatsApp message or a phone call. We confirm every ride by message with the final price.
Can the price change during the journey?
No. The price is fixed when you book: neither traffic nor detours change it. Only extended waiting time or an extra stop that you request are charged, and always announced in advance.
What happens if my flight is delayed?
We track your flight in real time. Your chauffeur adjusts their arrival to the landing time at no extra cost, and 1 h 30 of waiting time is included free of charge.
Can I cancel or change my booking?
Yes. Any cancellation or change made at least 6 hours before pick-up is free. Changes remain subject to availability.
Do you provide baby seats or assistance for passengers with reduced mobility?
Yes. Just mention it when booking: baby seat, booster or assistance, everything is ready before you arrive.
What information do I need to give for a quote?
The date and time, the pick-up point and destination, the number of passengers and pieces of luggage, and your contact details. For a flight or train, add its number.
How quickly will I get a reply?
As soon as possible, and always within 24 hours. For an urgent ride, call us or message us on WhatsApp: we can be reached 24/7.
Which payment methods do you accept?
Credit card, PayPal or bank transfer, before the ride. For fixed-price trips you can pay online when booking; otherwise we send you a secure payment link with the confirmation.